FAQ

ASCO Customer Service 
Available: Monday–Friday, 8:30am–5:00pm EDT
2318 Mill Road, Suite 800 | Alexandria, VA 22314
E: customerservice@asco.org 
P: 888-282-2552, 703-299-0158
F: 703-299-0255


Q: How do I place an order?

A: To place an order online, please select the item(s) you wish to purchase, click “Add to Cart”, and then "Proceed to Checkout." You can also place an order by contacting our Customer Service Center.

Q: How do I activate a digital product?
A: Upon purchase confirmation you will receive an email that contains a link to access your product(s). Please note that the email will be sent to the email address you used for your purchase.

Q: Having problems activating your product(s)?
A: If you experience problems activating your product, please contact the appropriate team below. You may also contact ASCO’s Customer Service Center for assistance:

Available: Monday–Friday, 8:30am–5:00pm EDT
E: customerservice@asco.org 
P: 888-282-2552, 703-299-0158

Q: Who do I contact for Technical Assistance?
A: For technical support and assistance, please email webrequest@asco.org. You may also contact ASCO’s Customer Service Center for assistance.

Q: What payment methods does ASCO accept?
A: ASCO accepts the following major credit cards: Visa, MasterCard, American Express, Discover

Q: How long does it take to receive my order?
A: ASCO offers Standard and Expedited shipping; delivery time varies by geographic area. Please see the Shipping page on this website for more details.

Q: How can I access my order history?
A: For orders placed before May 2012, please go to store.asco.org, log in and click on History under Customer Service. For orders placed after May 2012, log into your amazon account, click on My Account, then click on Track Packages under Order Information.

Q: How can I track my order?
A: Log into your amazon account, click on My Account, then click on Track Packages under Order Information.

Q: Who do I contact with questions about ASCO membership?
A: Contact ASCO Member Services for questions about ASCO membership and member benefits at (888) 282-2552, (703) 299-0158, or customerservice@asco.org.

Q: What is the return policy?
A: Please visit the Return Policy page.